🔄 Return Eligibility
Nestavelleww™ accepts eligible return requests submitted within 30 calendar days after confirmed delivery.
To qualify, an item must be:
- Unused and unwashed
- Clean and free from pet hair
- Free from odor, moisture, stains, or damage
- Returned with its original components
- Packed in its original product packaging when reasonably possible
Proof of purchase may be required.
🧼 Hygiene and Grooming Items
For pet and household safety, opened or used hygiene-related products may not be accepted. This may include finger toothbrushes, grooming gloves, face combs, bath brushes, towels, paw-cleaning tools, and similar products that have contacted a pet.
Products damaged through misuse, improper cleaning, unauthorized modification, or ordinary wear are not eligible.
đź“© Starting a Return
Before sending anything back, contact:
Include the order number, item name, reason for the request, and photographs when the product is damaged, incorrect, or defective.
Approved requests will receive return instructions. Items sent without approval may be refused or may not be identifiable.
đźšš Return Delivery Costs
Customers are generally responsible for return delivery costs when the correct product was delivered as described.
When a verified mistake or qualifying product issue occurred before delivery, Nestavelleww™ will review the situation and provide an appropriate resolution.
Original shipping charges are not normally refundable unless required by applicable law or the return results from a verified store error.
🔍 Inspection and Refund Review
Returned items are inspected before approval. Refunds are issued only for items that meet the stated return conditions.
Processing time may vary based on carrier delivery, inspection requirements, and the customer’s financial institution.
Last updated: July 24, 2026